Return Policy

COSMETIC DAMAGE

We work very hard to ensure that our products arrive in great condition. Scratches and damage can occasionally occur during shipping. In such cases, remedy is at the sole discretion of our customer service staff. Cosmetic damage, not functional, that is in an area that is not visible (For Example: the trim area of a screen door) does not fall into the category for remedy. 

Return shipping is the responsibility of the customer. Returns and warranties are at the sole discretion of Rhino Van.

To make a claim please email contact@rhinovan.com

RETURNS

We want you to be happy with your purchase and we stand behind our products. Returns are accepted for 15 days from the delivery date (as verified by tracking data). The products must be in new condition and arrive back at our facility in new condition. Parts that have been used or installed are not eligible for return. Returns and what is an error or defect is at the sole discretion of Rhino Van.

Returns due to buyers remorse or change of mind are subject to a 15% restocking fee. If you have any questions related to an item, please reach out to our team and they will be happy to answer any questions you may have related to specs, use, installation, and compatibility.

Returns are not accepted on “custom” products or products with “custom colors” on standard products. Once a custom order is place and work has begun it is no longer cancelable.

Returns are not accepted on products that have been drilled or modified. This would include items like roofracks that are drilled for mounting etc.

Returns for reasons outside of manufacturing are at the sole discretion of Rhino Van. In the event a return is authorized, packaging, insurance and shipping costs will be the responsibility of the customer. All refunds will he processed once the product is received in like new condition and free from damage. Please email contact@rhinovan.com for a return authorization before shipping.

Stolen or lost packages that have been marked delivered or signed for are not the responsibility of Rhino Van. Rhino Van will do it best efforts to work with the customer to locate the packages.

Rhino Van reserves the right to make small changes and updates to designs as needed. Therefore products depicted in images may not be identical to current items.

Any modifications, damage or holes drilled into a vehicle to mount or use a Rhino Van product or third party products are the sole responsibility of the owner. Rhino Van will not refund, pay, repair or make any sort of remedy for a vehicle that has been modified in the event of a return.

RETURN PROCESS

To return an item, please email customer service at contact@rhinovan.com to obtain a Return Merchandise Authorization (RMA). After RMA approval, package the item securely mail your return to the 5179 Brooks St. STE H. Montclair, CA 91763.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 7 days from the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.